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6 Questions You Must Ask A Flooring Company Before Working With Them

6 Questions You Must Ask A Flooring Company Before Working With Them

6 Questions You Must Ask A Flooring Company Before Working With Them 1200 800 Milestone Flooring

So how do you know which flooring company to work with? If you’re not happy with the last company you worked with, or you haven’t run a flooring project before, it’s hard to know where to start or who to choose.

So I’ve put together a list of the top 6 questions I really think you must ask any flooring company before deciding whether or not to work with them.

1. Ask them if they’re a member of the following industry bodies: FERFA, CHAS, Alcumus (Safe Contractor Approved) & Constructionline.

It’s so important to make sure that the company you’re thinking of working with is recognised by our industry bodies. It will make sure their quality of work is high, and by being Safe Contractor Approved will ensure they meet all the necessary health & safety standards, meaning you know your flooring project is in good hands.

2. Find out about their experience. Check that their senior management team have practical experience of floor laying as well as just business management.

To make sure you really have got an expert team working for you, check out their pedigree. You can’t beat hands on experience; the knowledge that comes with years of practical floor laying is unbeatable, so make sure the team at the top know the business inside out.

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3. Make sure they have a proven track record, especially for the type of flooring that you need

You might have found an established flooring company to work with, and all your checks have come back positive, but flooring systems really vary from one to the next, some requiring specialist teams to install them. Floor laying is a real craft and requires a skilled team to install floors properly, so make sure the company you’re thinking of working with has a proven track record installing the type of floor you need for your project.

4. Run financial checks on the business to make sure they’re financially secure, and if you’re running a big project make sure they’re able to finance it 

You’d be surprised how many flooring companies are operating without secure financial backing. The last thing you want is for the company you’re working with to go bump either before or during your project, or you find out they can’t finance it. Do your due diligence. You won’t regret it.

5. Ask them to give you names and phone numbers of multiple clients so you can get references from them

So this might sound obvious, but how often do you actually take up references? Small firms are popping up all over the place claiming to have a proven track record, when actually they don’t. The team may well include experienced floor layers, but if the business is new and inexperienced then the project management, health & safety, and financial teams could still be fledgling, or not even exist!.

Ask for references, follow them up, and better still, ask to go and see some of the floors they’ve laid.

6. Speak to the resin manufacturers and make sure they have a good relationship with at least two of them 

All of the different flooring systems produced by the manufacturers have their own pros and cons. A good flooring company will use products from different manufacturers and select the products from each depending on the project and specification.

If you’re working with a company that only sources it’s products from one manufacturer then your choice is really limited, and you may be forced into having a product that isn’t necessarily the best one for your project. Ideally you should only work with a company that sources its products from at least two different manufacturers.

And that’s it. If you ask all of these questions you’ll have a really good feel for the company you’re talking to and be able to make a sound decision about whether they’re right for you.

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